Shipping & Returns
KIMMIEKO WARDROBE RETURN ADDRESS:
3389 SHERIDAN STREET #610
HOLLYWOOD, FL 33021
RETURNS ARE FOR STORE CREDIT ONLY
Please allow 1-2 business days for your order to process. Business days do not include weekends or holidays. Normal shipping times vary due to location. Please allow 2-7 business days for domestic orders and 2-6 weeks for international orders. Please note, KIMMIEKO Wardrobe is not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation, or transfers from USPS to international mail carriers.
Due to COVID-19, orders may experience delays especially on international orders.
Our return policy is within 15 DAYS of the delivery date stated on the tracking information. If the 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
ALL returned items are inspected thoroughly. Please allow 5-7 business days for your return to be processed. To be eligible for a return, your item must be unused, with the original tags, odorless, and in the same condition that you received it. It must also be in the original packaging. We will not accept used, damaged, worn, altered, washed, or stained items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your return.
If you are approved, then your return will be processed, and an email will be sent out regarding your store credit within a few days.
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded. Other NON-RETURNABLE items include: SALE ITEMS, HAIR ACCESSORIES, INTIMATES, BODYSUITS, and SWIMWEAR.
Original priced items purchased with a discount code are eligible for return.
Unfortunately, we do not provide return labels, shipping fees are paid by the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend you ship your package using a trackable, insured shipping method, as we cannot accept responsibility for packages that we do not ship. Please keep tracking details for your records.